Dear M. Customer service

Can I call you Bernard, even though Jane or Hugh will reply? I haven’t found the answers to my numerous questions in your F.A.Q, and well, after all, I may be feeling like saying a small hello to you, like talking to you and exchanging with you in this digital world terribly impersonal. Moreover, I know that Bernard, Jane or Hugh pay very much attention to my requests, it is so much better to address them.